How can I delete my CeFi account?
Account Deletion Process
Withdraw Your Assets: Before proceeding, please ensure that you have withdrawn all your funds, including any remaining token balances and HODL Card balances.
- Once your account is deleted, any remaining funds or assets will no longer be accessible.
Verification for Account Deletion: To proceed with the account deletion, send an email to our KYC team at kyc@pairs.xyz with the following information:
- Full Name
- Registered Email Address
- A clear selfie holding your valid ID (used during account registration)
- A statement confirming that you wish to delete your account. (Example: "I confirm that I want to permanently delete my Pairs account.")
Account Deletion Confirmation:
- Once we verify your request and complete the process, your account will be permanently deleted.
- Please note that this action is irreversible, and you will lose access to all account information and transaction history.
Important Warning: Please ensure that you have withdrawn all your assets before submitting the account deletion request. Any remaining balances will not be recoverable after the account is deleted.
If you have any questions or face issues during the process, please contact our support team.
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