How long does my identity verification (KYC) process take?

Please be patient as it can usually take anywhere from 10 minutes to 2 hours for your identification check to be completed.

If you have to wait any longer than that, please fee free to enter a support ticket.

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• How long does it take for a Euro withdrawal to reach my bank account?

  Euro withdrawals typically take 2-3 business days to process, depending on the bank.

• How do I know if the KYC (know your customer) process is approved or not?

  You will receive a confirmation email from Pairs official email address letting you know that you can now access the CeFi side.

• How long does it take for a Euro deposit to appear in my account?

  SEPA Euro deposits are processed within 20 minutes once it hits our account. However, your first deposit could take slightly longer to process. The timing can vary based on your country/region and the transaction method you have chosen.

• My identification (KYC) attempt failed. Why can’t I try again?

  This means that our provider has let us know that it has been declined at this time, and there are no other attempts remaining. We apologize for the inconvenience. Think we made a mistake? – Feel free to enter a support ticket.

• Can I use the Pairs app if KYC is not possible for my country?

  Unfortunately if you reside in any of the countries below, you will not be able to use the Pairs application. Afghanistan, Australia's other dependent territories, Barbados, Belarus, Botswana, Burkina, Faso, Burundi, Cambodia, Cuba, DPR Korea (North ...