Support has not responded to my ticket, how long do I need to wait?
Tickets are answered within 24 to 48 hours. If you feel your ticket has not been answered, please open up a new one. If support has informed you that you must wait for further updates, than please keep tight, we are working our hardest to provide a solution for all.
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How do I migrate to the PAIRS token?
Step-by-Step Guide to the Token Migration Process Step 1: Deposit Your Fideum (FI) Tokens to CeFi • Log in to your CeFi account using our web or mobile app. • Deposit your FI tokens into your account. Step 2: Swap FI for PAIRS Directly from Your ...
Do my existing FI get automatically transferred to Pairs?
As long as you have completed the token migration process, your existing FI will automatically become Pairs. If your $FI tokens were staked and locked, they have now been unlocked and credited to your account. Please check your $FI balance in your ...