Account Security
How can I delete my CeFi account?
Account Deletion Process Withdraw Your Assets: Before proceeding, please ensure that you have withdrawn all your funds, including any remaining token balances and HODL Card balances. Once your account is deleted, any remaining funds or assets will no ...
My HODL card got stolen!
If your HODL Card is lost/stolen, navigate to the card section of the application and Freeze your card immediately. Once done, open a support ticket and inform us about the stolen card.
Is insurance applicable to all assets on the Pairs app?
Insurance is applicable for any asset available for earning on the Pairs app.
How do I change my Pairs account’s Email?
To change your email, log in to your CeFi account and click on the profile icon in the top right corner. Select “Email” and follow the on-screen instructions to update your email address.
I lost my 2FA! How do I reset it?
If you are unable to access your 2FA and wish to reset, please follow these steps: Step #1 Verify Your Identity Take a photo of your ID or passport and a photo of yourself (head and shoulders) holding an identification document. Make sure your ID ...
How do I set up my 2FA?
To set up your 2FA, log in to your Pairs CeFi account and click on the profile icon in the top right corner. Toggle on “Two-Factor Authentication” and follow the on-screen instructions to complete the setup. Please note that you will need to download ...
How do I change my CeFi password?
To change your CeFi password, log in to your account and click on the profile icon in the top right corner. Then, select “Password” and follow the instructions to update your password. If you have forgotten your password, go to the login screen and ...